Operations Coordinator 6 Month F.T.C

Confidential; Dorking, Esher, Surrey Heath, Woking; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Annual car allowance

Mileage reimbursement

Flexible working hours

Job summary

Confidential is seeking an Operations Coordinator to support the Operations Manager in managing the waste collection and street cleansing contract. The role involves monitoring contractor performance, improving customer satisfaction and ensuring health and safety compliance across Elmbridge and Mole Valley areas.

You will investigate complaints, contribute to the annual improvement plan, and work closely with partner authorities.

Qualifications

• Educated to A Level standard, or able to evidence ability at an equivalent level
• Experience monitoring contracts and using performance management systems
• Experience delivering good customer care
• Knowledge of health and safety legislation and risk management
• Knowledge of environmental legislation would be an advantage

Responsibilities

• Support the Operations Manager in managing the waste collection and street cleansing contract.
• Monitor day-to-day performance and work with the contractor to improve customer satisfaction.
• Monitor health and safety compliance within the contract.
• Investigate and resolve complaints from residents and councillors.
• Contribute to the development and delivery of the annual improvement plan and other projects.
• Expect a mix of desk-based work and field travel within the contract area.

Skills

Customer service

Communication

Negotiation

Stakeholder communication

MS Office

Proactiveness

Team collaboration

Education

A Level or equivalent

Job description

Role Operations Coordinator

Salary £35,408 - £40,480 per annum Pro Rata
Mileage & Car Allowance Annual car allowance of £1,239 (Pro Rata)
Location Dorking/Esher (East) Surrey Heath/Woking (West)
Hours 37 per week, offering flexi working time but core hours are 10 - 3pm
Contract Term 6 Months F.T.C This is a fixed-term position running until the end of March

As the role involves regular travel across Elmbridge and Mole Valley, applicants must hold a full UK driving licence. The salary range is £35,408 to £40,480 per annum, plus an annual car allowance of £1,239. In addition, business mileage is reimbursed at 55p per mile for council-related travel.

Full UK driving licence & vehicle required The post holder will be deemed an essential car user The role will involve some lone working outdoors and travelling.

Role summary

This role will support the Operations Manager in managing the waste collection and street cleansing contract by working effectively with the contractor to deliver a high level of service in compliance with the contract specification. This will include monitoring the day-to-day performance of the contract, working with the contractor to improve customer satisfaction in services, and monitoring health and safety. You will be proactive in identifying issues in these areas and work with the contractor to resolve them successfully. You will also investigate and resolve complaints from residents and councillors, working closely with colleagues in the partner authorities as required. The role will also be expected to be actively involved in the development and delivery of our annual improvement plan and other internally delivered projects to increase performance. With a broad range of work to get involved in you can expect to have a working week which sees you split your time equally between desk-based work and being out and about in the contract area.

Education, Qualifications & Training

• Educated to A Level standard, or able to evidence ability at an equivalent level

Knowledge & Experience

• Experience in monitoring contracts and using performance management systems
• Experience of providing good customer care.
• Experience of implementing projects or contract changes would be an advantage
• Knowledge of health and safety legislation and risk management.
• Knowledge of environmental legislation would be an advantage

Skills & Abilities

• Ability to communicate well with members, senior management, colleagues, contractors and members of the public
• Able to work effectively in cooperation and partnership with a wide range of people and organisations
• Excellent customer service skills, particularly while under pressure
• Ability to work proactively and flexibly, getting to grips with new areas rapidly and responding to requests for information
• Excellent written and verbal communication skills
• Effective interpersonal, influencing and negotiating skills
• Confident in raising contractual issues and negotiating a resolution
• Good IT skills including Word, Excel and Outlook
• Able to take the initiative, including ownership of work, doing what is needed without being asked and following through

Additional Information

This is fast-moving environment where some out of hours working may be required.