Remote Open Courses Executive | Sales & Growth

Impact Futures; Birmingham, Greater London; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Enhanced sick pay

Enhanced maternity/paternity leave

Company events and social gatherings

Employee Assistance Programme

Hybrid working

Travel opportunities

Refer a friend bonus

Learning and development

Job summary

Impact Futures Group is seeking an Open Courses Executive to be the first commercial contact for clients across First Response First Aid, Caring for Care, and The Health & Safety Group. This remote role requires monthly in-person meetings in Birmingham or London, with travel to client events as needed.

You will convert inbound enquiries into bookings, manage a portfolio of small to mid-sized accounts, and promote the full range of learning solutions—open courses, in-house delivery,

Qualifications

• Experience in a sales, account management, or customer-facing commercial role.
• Confident and natural communicator by phone and email—able to handle high volumes without losing quality.
• Comfortable working to revenue targets and conversion metrics.
• Organised and detail-orientated—able to manage a high volume of enquiries and bookings simultaneously.
• CRM experience—any platform.
• Genuine interest in training, healthcare, or workforce development.
• Experience in a training, education, or healthcare-adjacent commercial environment.
• Familiarity with care sector, NHS, or compliance training.
• Experience across multiple learning formats—open, closed, e-learning, blended.
• Exposure to e-learning platforms or learning management systems.
• HubSpot or equivalent CRM experience.

Responsibilities

• Responding to inbound enquiries via phone and email, converting them into confirmed bookings.
• Managing the complete booking journey from enquiry through to confirmation and pre-course communication.
• Building relationships with a portfolio of small and medium-sized clients, identifying repeat business and cross-selling opportunities.
• Promoting our full range of learning solutions, including open courses, in-house training, e-learning and blended programmes.
• Maximising attendance on scheduled open courses by proactively filling available places.
• Identifying early signs of customer disengagement and working with Strategic Partnerships Managers to retain valuable accounts.
• Maintaining accurate CRM records and ensuring smooth handovers to our delivery teams.
• Sharing customer insights and market feedback to support business growth.

Skills

Sales experience

Account management

Customer-facing communication

Target-driven

CRM experience

Organised & detail-oriented

Team collaboration

Training/healthcare interest

Learning formats experience

Tools

HubSpot

CRM software

LMS (Learning Management System)

Job description

Impact Futures Group is seeking an Open Courses Executive to be the first commercial contact for clients across First Response First Aid, Caring for Care, and The Health & Safety Group. This remote role requires monthly in-person meetings in Birmingham or London, with travel to client events as needed.

You will convert inbound enquiries into bookings, manage a portfolio of small to mid-sized accounts, and promote the full range of learning solutions—open courses, in-house delivery,