Open Courses Executive

Impact Futures; Birmingham, Greater London; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Enhanced sick pay

Enhanced maternity/paternity leave

Company events and social gatherings

Employee Assistance Programme

Hybrid working

Travel opportunities

Refer a friend bonus

Learning and development

Job summary

Impact Futures Group is seeking an Open Courses Executive to be the first commercial contact for clients across First Response First Aid, Caring for Care, and The Health & Safety Group. This remote role requires monthly in-person meetings in Birmingham or London, with travel to client events as needed.

You will convert inbound enquiries into bookings, manage a portfolio of small to mid-sized accounts, and promote the full range of learning solutions—open courses, in-house delivery,

Qualifications

• Experience in a sales, account management, or customer-facing commercial role.
• Confident and natural communicator by phone and email—able to handle high volumes without losing quality.
• Comfortable working to revenue targets and conversion metrics.
• Organised and detail-orientated—able to manage a high volume of enquiries and bookings simultaneously.
• CRM experience—any platform.
• Genuine interest in training, healthcare, or workforce development.
• Experience in a training, education, or healthcare-adjacent commercial environment.
• Familiarity with care sector, NHS, or compliance training.
• Experience across multiple learning formats—open, closed, e-learning, blended.
• Exposure to e-learning platforms or learning management systems.
• HubSpot or equivalent CRM experience.

Responsibilities

• Responding to inbound enquiries via phone and email, converting them into confirmed bookings.
• Managing the complete booking journey from enquiry through to confirmation and pre-course communication.
• Building relationships with a portfolio of small and medium-sized clients, identifying repeat business and cross-selling opportunities.
• Promoting our full range of learning solutions, including open courses, in-house training, e-learning and blended programmes.
• Maximising attendance on scheduled open courses by proactively filling available places.
• Identifying early signs of customer disengagement and working with Strategic Partnerships Managers to retain valuable accounts.
• Maintaining accurate CRM records and ensuring smooth handovers to our delivery teams.
• Sharing customer insights and market feedback to support business growth.

Skills

Sales experience

Account management

Customer-facing communication

Target-driven

CRM experience

Organised & detail-oriented

Team collaboration

Training/healthcare interest

Learning formats experience

Tools

HubSpot

CRM software

LMS (Learning Management System)

Job description

Salary: £30,000 to £33,000 depending on experience

Are you passionate about delivering outstanding customer experiences and turning enquiries into opportunities?

Do you thrive in a fast-paced sales environment where no two days are the same?

Want to be part of a growing organisation that's making a real difference through training and education?

If you answered yes, we'd love to hear from you!

We're looking for an enthusiastic and commercially driven Open Courses Executive to join our Partnerships team at Impact Futures Group. This is an exciting opportunity to become the first point of contact for clients across our specialist brands – First Response First Aid, Caring for Care, and The Health & Safety Group – helping organisations find the right training solutions while building lasting customer relationships.

As the first commercial voice our clients hear, you'll manage enquiries from initial contact through to booking, identify opportunities to grow accounts, maximise course utilisation, and deliver an exceptional customer experience every step of the way.

This is a home-based, remote role, however, you will be expected to attend monthly IFG sales team meetings in person, rotating between our Birmingham and London offices and to participate in any team events or company gatherings as required. There may also be occasions where you attend client events or sector exhibitions in support of the wider partnerships team. A flexible approach to travel and in-person attendance is expected as part of being a member of this team.

The Role

As an Open course Executive, you are the first commercial voice that many clients will hear from Impact Futures Group. Working across our three specialist brands — First Response First Aid, Caring for Care, and The Health & Safety Group — you will convert inbound training enquiries into confirmed bookings, manage a portfolio of smaller and mid-sized accounts, and ensure every client gets a seamless commercial experience from first contact onwards.

The role spans the full range of IFG's learning offer: open courses, closed and in-house delivery, e-learning, and blended learning programmes. You are not limited to one format or one brand — your job is to understand what the client needs and connect them to the right solution across the group.

You will also play a critical role in early retention — identifying accounts that are reducing their purchase frequency or showing signs of disengagement, and flagging them to the Strategic Partnerships Managers before they lapse. Your proximity to the transactional relationship makes you the early warning layer for the wider commercial team.

The role will involve:

• - Responding to inbound enquiries via phone and email, converting them into confirmed bookings.
• - Managing the complete booking journey from enquiry through to confirmation and pre-course communication.
• - Building relationships with a portfolio of small and medium-sized clients, identifying repeat business and cross-selling opportunities.
• - Promoting our full range of learning solutions, including open courses, in-house training, e-learning and blended programmes.
• - Maximising attendance on scheduled open courses by proactively filling available places.
• - Identifying early signs of customer disengagement and working with Strategic Partnerships Managers to retain valuable accounts.
• - Maintaining accurate CRM records and ensuring smooth handovers to our delivery teams.
• - Sharing customer insights and market feedback to support business growth.

You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch!

The Benefits

• - 25 days holiday plus public and bank holidays
• - 3 additional days of paid leave for Christmas Shut down
• - Enhanced Sick Pay
• - Enhanced Maternity paid leave
• - Enhanced Paternity paid leave
• - Grandparent paid leave
• - Bereavement paid leave
• - Life Assurance
• - Refer a friend bonus
• - Birthday day off
• - Refer a friend bonus £1,000 T&Cs apply
• - Employee Financial Wellbeing support
• - Buy an additional 5 days annual leave
• - Employee Assistance Helpline
• - Company events and social gatherings

About You

• - Experience in a sales, account management, or customer-facing commercial role
• - Confident and natural communicator by phone and email — able to handle high volumes without losing quality
• - Comfortable working to revenue targets and conversion metrics
• - Organised and detail-orientated — able to manage a high volume of enquiries and bookings simultaneously
• - CRM experience — any platform
• - Genuine interest in training, healthcare, or workforce development
• - Experience in a training, education, or healthcare-adjacent commercial environment
• - Familiarity with care sector, NHS, or compliance training
• - Experience across multiple learning formats — open, closed, e-learning, blended
• - Exposure to e-learning platforms or learning management systems
• - HubSpot or equivalent CRM experience

About Us

Impact Futures Group is one of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications.

• - Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey
• - We are the 23rd best large employer in the UK and the 6th best education provider.
• - We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
• - We are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race, disability, religion/belief, sexual orientation or age
• - We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.