Remote Multi-Property Hotel Operations Director

Splendid Hospitality Group; Watford; Remote; GBP 95,000 - 125,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - earned wages access

Pension

Learning & Development

Job summary

Splendid Hospitality Group seeks an Operations Director to shape the future of hotel operations across a portfolio. You’ll work with the Managing Director of Hotels to drive strategy, commercial success and a high-performance culture, while championing innovation and continuous improvement. This is a field-based role with regular travel to properties.

You will lead teams to deliver outstanding experiences, optimise assets, and ensure governance, compliance and brand standards across sites.

Qualifications

• 10+ years in senior hospitality leadership roles, setting direction at executive level.
• Strong understanding of hotel performance, profitability and growth drivers.
• Experience leading multi-property operations with measurable service standards.
• Proven ability to unite teams, build relationships and influence stakeholders at all levels.

Responsibilities

• Drive operational excellence - ensure high service standards, compliance and efficiency with data-driven decisions.
• Maximise commercial performance - own business plans, budgets, pricing strategies and profitability.
• Build strong partnerships - align across the business to achieve shared goals.
• Maximise assets - lead asset optimisation and capital planning in line with brand standards.
• Champion exceptional experiences - uphold brand standards and identify improvement opportunities.
• Develop high-performing teams - nurture talent, leadership capability and accountability.
• Support growth and new openings - lead operational readiness for new hotels and growth opportunities.
• Protect our people and business - oversee governance, risk management and audits.
• Challenge the status quo - drive innovation, embrace technology and share best practice.

Skills

Strategic leadership

Commercial acumen

Operational excellence

People development

Stakeholder management

Change management

Job description

Splendid Hospitality Group seeks an Operations Director to shape the future of hotel operations across a portfolio. You’ll work with the Managing Director of Hotels to drive strategy, commercial success and a high-performance culture, while championing innovation and continuous improvement. This is a field-based role with regular travel to properties.

You will lead teams to deliver outstanding experiences, optimise assets, and ensure governance, compliance and brand standards across sites.