Remote Monitoring Lead: AI-Driven Ops & Automation

Version 1; Birmingham; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

Mentorship programs

Flexible/remote working

Pension & private healthcare

Wellbeing programs

24 days holiday

Education assistance (AWS/Microsoft/Or

Red Hat

Awards programs

Diversity & inclusion

Job summary

Version 1 is seeking an experienced Monitoring Lead to own the Event Management tooling, act as SME, and drive currency, automation, and AI-enabled improvements across the ServiceNow and Opsview platforms in a UK context.

You will lead upgrades, coordinate customer transitions, and collaborate with Infra/Platform teams to ensure effective monitoring solutions and proactive incident response.

Qualifications

• Experience owning Event Management tooling, preferably Opsview or Nagios-based tools.
• Strong understanding of monitoring architectures, alert management, and platform integrations.
• Experience leading platform upgrades and migrations across production environments.
• Strong stakeholder management with cross-functional teams.
• Hands-on skills in automation and orchestration, with exposure to ServiceNow, AWS, and Azure, plus Terraform/Ansible.

Responsibilities

• Define, create and maintain Service Offering and detailed Service Description documentation in support of pre-sales.
• Own and manage the Event Management tooling environment (Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).
• Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.
• Act as the Event Management SME, advising stakeholders on platform capabilities, enhancements, and improvements.
• Ensure currency and upgrade planning for all Event Management tools, including Collector updates, orchestrator upgrades, and base OS support.
• Lead configuration and toolset development, including template creation, check definitions, and orchestration logic.
• Identify, evaluate, and drive the implementation of AI and automation opportunities to reduce noise, accelerate triage, and support proactive incident management.
• Oversee and coordinate all customer transitions, ensuring monitoring environments are provisioned, deployed, and validated as per agreed scope.
• Manage and support all tooling integrations, including Engage, ServiceNow, and future platform connections.
• Collaborate with the Infrastructure and Platform teams to ensure alignment on architecture, Collector image development, and infrastructure management.
• Work with Service Desk, L2, and L3 teams to capture requirements, support escalations, and continuously improve platform effectiveness.

Skills

Event management ownership

Stakeholder management

Automation & orchestration

Cloud integrations (AWS/Azure)

Platform governance

Tools

ServiceNow

Opsview

Nagios-based tools

Terraform

Ansible

Job description

Version 1 is seeking an experienced Monitoring Lead to own the Event Management tooling, act as SME, and drive currency, automation, and AI-enabled improvements across the ServiceNow and Opsview platforms in a UK context.

You will lead upgrades, coordinate customer transitions, and collaborate with Infra/Platform teams to ensure effective monitoring solutions and proactive incident response.