Monitoring Lead - AI-Driven Event Management | Hybrid

Version 1; Belfast City District; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

Private healthcare

Pension with employer contribution

Flexible/remote working

Career development programmes

Wellbeing programmes

Job summary

Version 1 is seeking an experienced Monitoring Lead for its ASPIRE Global Service Centre to own the Event Management tooling environment and guide strategic direction. You will lead automation, AI-driven improvements, and cross-functional collaboration across Service Desk, L2, L3 and Infrastructure teams.

The role emphasises proactive incident management, tool upgrades, and seamless customer transitions, leveraging platforms such as Opsview, ServiceNow and Engage/ConnectWise.

Qualifications

• Proven experience owning Event Management tooling.
• Strong understanding of monitoring architectures and alert management.
• Experience leading platform upgrades across production environments.
• Ability to lead across technical and business-facing teams.
• Hands-on automation, orchestration and system integration skills.
• Track record of AI/ML-driven improvements in operations.

Responsibilities

• Define, create and maintain Service Offering and Service Description documentation for pre-sales.
• Own and manage the Event Management tooling environment (Opsview, Orchestrator, Engage/ConnectWise/ServiceNow integrations).
• Define and drive the Event Management technology roadmap, aligning with strategy and best practices.
• Act as Event Management SME advising on capabilities and improvements.
• Ensure currency and upgrade planning for all Event Management tools and OS support.
• Lead configuration and toolset development including templates and orchestration logic.
• Identify and drive AI/automation opportunities to reduce noise and accelerate triage.
• Oversee customer transitions ensuring monitoring environments are provisioned and validated.
• Coordinate tooling integrations and platform connections (server config and performance tuning).
• Collaborate with Infrastructure and Platform teams on architecture and Collector development.
• Work with Service Desk and L2/L3 to capture requirements and improve platform.

Skills

Event Management ownership

Opsview experience

Monitoring architecture

Automation & orchestration

Platform upgrades

Stakeholder management

ServiceNow, AWS, Azure

Ansible & Terraform

AI/ML in operations

Tools

Opsview

Nagios-based tools

ServiceNow integrations

Engage/ConnectWise integrations

Collector deployment

Job description

Version 1 is seeking an experienced Monitoring Lead for its ASPIRE Global Service Centre to own the Event Management tooling environment and guide strategic direction. You will lead automation, AI-driven improvements, and cross-functional collaboration across Service Desk, L2, L3 and Infrastructure teams.

The role emphasises proactive incident management, tool upgrades, and seamless customer transitions, leveraging platforms such as Opsview, ServiceNow and Engage/ConnectWise.