Monitoring Lead — AI-Driven Ops & Automation (Remote)

Version 1; Manchester; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Profit share

Career progression

Flexible/remote working

Private healthcare

Life assurance

Employee discounts

Wellbeing programs

Paid holidays

Job summary

Version 1 is seeking an experienced Monitoring Lead to own the Event Management tooling landscape within our ASPIRE Global Service Centre. You will drive automation, AI enhancements, and maintain integrations with ServiceNow, Engage, and other platforms.

The role focuses on proactive incident management and smooth customer transitions. You will lead strategic direction, oversee upgrades, collaborate with Infrastructure teams, and guide cross-functional stakeholders in a fast-paced,

Qualifications

• Proven experience owning Event Management tooling (Opsview, Nagios-based tools) and related platforms.
• Strong understanding of monitoring architectures, alert management and integrations.
• Experience leading upgrades/migrations in production environments.
• Hands-on automation, orchestration and system integration skills.
• Exposure to ServiceNow, AWS, Azure, Ansible and Terraform is preferred.
• Track record of AI/ML-driven improvements in operations.

Responsibilities

• Define and maintain Service Offerings and detailed Service Descriptions for pre-sales.
• Own and manage the Event Management tooling environment and integrations.
• Define the Event Management roadmap aligned with strategy and best practices.
• Act as SME for Event Management, advising on capabilities and improvements.
• Lead currency checks and upgrades for tools; manage collectors and OS support.
• Drive automation opportunities to reduce noise and accelerate triage.
• Coordinate customer transitions; ensure monitoring is provisioned and validated.
• Collaborate on architecture, collector image development and infra management.
• Work with Service Desk and L2/L3 for requirements and escalations.

Skills

Event Management tooling ownership

Automation

Orchestration

Platform integrations

Stakeholder management

AI/ML improvements

ServiceNow integration

AWS/Azure basics

Tools

Opsview

Nagios-based tools

ServiceNow

AWS

Azure

Ansible

Terraform

Job description

Version 1 is seeking an experienced Monitoring Lead to own the Event Management tooling landscape within our ASPIRE Global Service Centre. You will drive automation, AI enhancements, and maintain integrations with ServiceNow, Engage, and other platforms.

The role focuses on proactive incident management and smooth customer transitions. You will lead strategic direction, oversee upgrades, collaborate with Infrastructure teams, and guide cross-functional stakeholders in a fast-paced,