Monitoring Lead: AI-Driven Event Management

Version-1; Belfast City District; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Profit share

Career development

Flexible/remote working

Pension plan

Private healthcare

Life assurance

Employee discounts

Wellbeing programs

Generous leave

Job summary

Version 1's ASPIRE Global Service Centre is the hub of our Service Management operations, orchestrating workflows and tooling with ServiceNow ITSM. We are seeking an experienced Monitoring Lead to own the Event Management tooling, guide strategy, and drive AI-driven improvements to reduce noise and accelerate triage.

You will lead governance across Opsview, Nagios-based tools, and integrations with Engage/ConnectWise/ServiceNow, coordinate upgrades, and work with Service Desk and L2/L3 teams to

Qualifications

• Proven experience in Event Management tooling ownership, particularly in Opsview, Nagios-based tools, or similar platforms.
• Strong understanding of monitoring architectures, Collector deployment, alert management, and platform integrations.
• Experience leading platform upgrades and migrations across production environments.
• Strong stakeholder management, with the ability to lead across technical and business-facing teams.
• Hands-on skills in automation, orchestration, and system integration, ideally with exposure to ServiceNow, AWS, Azure, Ansible, and Terraform.
• Track record of identifying and delivering AI/ML-driven improvements in operational environments.

Responsibilities

• Define, create and maintain Service Offering and detailed Service Description documentation in support of pre-sales.
• Own and manage the Event Management tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).
• Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.
• Act as the Event Management SME, advising stakeholders on platform capabilities, enhancements, and improvements.
• Ensure currency and upgrade planning for all Event Management tools, including Collector updates, orchestrator upgrades, and base OS support (e.g., CentOS to Oracle Linux).
• Lead configuration and toolset development, including template creation, check definitions, and orchestration logic.
• Identify, evaluate, and drive the implementation of AI and automation opportunities to reduce noise, accelerate triage, and support proactive incident management.
• Oversee and coordinate all customer transitions, ensuring monitoring environments are provisioned, deployed, and validated as per agreed scope.
• Manage and support all tooling integrations, including Engage, ServiceNow, and future platform connections (e.g. server configuration and performance tuning).
• Collaborate with the Infrastructure and Platform teams to ensure alignment on architecture, Collector image development, and infrastructure management.
• Work with Service Desk, L2, and L3 teams to capture requirements, support escalations, and continuously improve platform effectiveness.

Skills

Event Management tooling

Opsview

Nagios-based tools

Platform integrations

Automation

ServiceNow

AWS

Azure

Ansible

Terraform

AI/ML improvements

Tools

Opsview

Nagios

Engage/ConnectWise/ServiceNow

Job description

Version 1's ASPIRE Global Service Centre is the hub of our Service Management operations, orchestrating workflows and tooling with ServiceNow ITSM. We are seeking an experienced Monitoring Lead to own the Event Management tooling, guide strategy, and drive AI-driven improvements to reduce noise and accelerate triage.

You will lead governance across Opsview, Nagios-based tools, and integrations with Engage/ConnectWise/ServiceNow, coordinate upgrades, and work with Service Desk and L2/L3 teams to