Monitoring Lead - AI-Driven Event Management (Remote)

Version 1; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Career development

Flexible/remote working

Private healthcare

Life assurance

Wellbeing programs

Pension contributions

Holiday entitlement

Job summary

Version 1’s ASPIRE Global Service Centre seeks a Monitoring Lead to own Event Management tooling and drive automation with AI. You will coordinate across Service Desk, L2/L3, and infrastructure to improve incident management.

You’ll lead strategic tooling direction, ensure currency, and manage integrations with Engage, ConnectWise, ServiceNow, and future platforms, delivering measurable improvements in performance and customer outcomes.

Qualifications

• Experience owning event management tooling (Opsview/Nagios or similar).
• Strong monitoring architectures, alert management and integrations.
• Leadership across technical and business teams; upgrade planning.

Responsibilities

• Define, create and maintain Service Offering and Service Description docs for pre-sales.
• Own and manage the Event Management tooling environment (Opsview, Orchestrator; Engage/ConnectWise/ServiceNow integrations).
• Define and drive the Event Management technology roadmap in line with operational strategy.

Skills

Event management ownership

Opsview / Nagios

Automation & AI

ServiceNow integration

Stakeholder management

Tools

Opsview

Nagios

Orchestrator

Ansible

Terraform

AWS

Azure

Job description

Version 1’s ASPIRE Global Service Centre seeks a Monitoring Lead to own Event Management tooling and drive automation with AI. You will coordinate across Service Desk, L2/L3, and infrastructure to improve incident management.

You’ll lead strategic tooling direction, ensure currency, and manage integrations with Engage, ConnectWise, ServiceNow, and future platforms, delivering measurable improvements in performance and customer outcomes.