Global Medical Case Manager

International Medical Group; Reigate and Banstead; Híbrido; GBP 25.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working options

Birthday day off

22 days holiday

8 bank holidays

2 paid volunteer days

Descripción de la vacante

IMG, a global medical insurance provider, is seeking a Case Manager in the United Kingdom. You will coordinate medical care for insured clients worldwide, arrange repatriations, and support families with empathy and professionalism.

The role emphasizes accurate case management, collaboration with the Medical Department, and meeting service standards. Hybrid working options and generous benefits reflect IMG's commitment to care.

Formación

• Fluent spoken and written English required.
• Customer service experience in any sector is valuable.
• Clear, professional communication skills are essential.
• Ability to remain empathetic and composed under pressure.

Responsabilidades

• Coordinate medical care and assistance for insured clients worldwide.
• Obtain medical reports, arrange care and authorisations, and manage logistics for client movement.
• Document interactions clearly and conduct frequent case reviews for compliance and quality.
• Escalate high‑risk or VIP cases to management and support ongoing case work.

Conocimientos

Fluent English

Customer service experience

Clear communication skills

Empathy

Herramientas

Microsoft Word

Outlook

Descripción del empleo

IMG, a global medical insurance provider, is seeking a Case Manager in the United Kingdom. You will coordinate medical care for insured clients worldwide, arrange repatriations, and support families with empathy and professionalism.

The role emphasizes accurate case management, collaboration with the Medical Department, and meeting service standards. Hybrid working options and generous benefits reflect IMG's commitment to care.