MacOS EUC Support Engineer

Pearson Whiffin Recruitment Group; Greater London; Presencial; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

Pearson Whiffin Recruitment Group is seeking a proactive EUC Engineer to provide hands-on IT support in a macOS-focused environment. You will resolve hardware, software, and access issues while delivering a high-quality end-user experience.

Responsibilities include deploying MacBooks, managing MDM (Jamf), handling onboarding/offboarding, and supporting Microsoft 365, VPN, and collaboration tools. A strong customer focus and troubleshooting mindset are essential.

Formación

• Proven experience in EUC/2nd line support roles.
• Strong macOS and Apple hardware troubleshooting.
• Experience with Jamf Pro or similar device management.
• Familiarity with Apple Business Manager and automated enrolment.
• Experience with Microsoft Entra ID / Azure AD and identity management.
• Experience in mixed macOS and Windows environment.
• Experience with IT ticketing systems.

Responsabilidades

• Provide 1st and 2nd line technical support to end users.
• Configure, deploy, and troubleshoot Apple MacBooks and iOS devices.
• Manage device lifecycle: provisioning, deployment, maintenance, replacement.
• Onboard/offboard users and manage access permissions.
• Administer user accounts and security groups.
• Troubleshoot Microsoft 365, VPN, Wi-Fi, and apps.
• Assist with MDM device enrolment and policy management.
• Support identity and access management processes.
• Log incidents and service requests and communicate status.
• Maintain IT assets and documentation.
• Collaborate with IT, infrastructure, security teams.
• Deliver professional, customer-focused IT support.

Conocimientos

macOS support

2nd line support

Apple hardware

MDM Jamf

Azure AD / Entra ID

Identity management

Troubleshooting

End-user focus

Herramientas

Jamf Pro

Microsoft 365

Active Directory

IT ticketing system

Descripción del empleo

Pearson Whiffin Recruitment Group is seeking a proactive EUC Engineer to provide hands-on IT support in a macOS-focused environment. You will resolve hardware, software, and access issues while delivering a high-quality end-user experience.

Responsibilities include deploying MacBooks, managing MDM (Jamf), handling onboarding/offboarding, and supporting Microsoft 365, VPN, and collaboration tools. A strong customer focus and troubleshooting mindset are essential.