Remote Luxury Travel Operations Lead

Jayne Peirce Travel Recruitment; Belfast City District; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC/tour operator. The role is home-based with a London/Hybrid option, requiring 3 days in the London office or similar collaboration points.

You will lead end-to-end trip operations, build scalable processes, and manage supplier relationships. Strong communication and outstanding organizational skills are essential for this senior role.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator
• DMC background a real bonus; strong tour operating experience equally welcome
• Experience building or improving processes
• Comfortable managing multiple projects simultaneously
• Excellent written communication, warm and friendly in tone
• Highly organised with exceptional attention to detail

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Skills

Operations management

Luxury travel experience

DMC background

Tour operator experience

Process improvement

Project management

Written communication

Attention to detail

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC/tour operator. The role is home-based with a London/Hybrid option, requiring 3 days in the London office or similar collaboration points.

You will lead end-to-end trip operations, build scalable processes, and manage supplier relationships. Strong communication and outstanding organizational skills are essential for this senior role.