Executive, Luxury Travel Operations (Remote/Hybrid)

Jayne Peirce Travel Recruitment; Hemel Hempstead; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC. The role is home-based with optional London-office days and a flexible hybrid pattern to suit you.

You will own trip confirmations end-to-end, build standard operating procedures, manage supplier relationships and partner with the founders as the team grows within a small, close-knit operation. 3+ years in luxury travel operations, with DMC or tour operator experience, and a proven ability to drive process

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator.
• DMC background preferred; strong tour operating experience welcome.
• Experience building or improving processes.
• Comfortable managing multiple projects simultaneously.
• Excellent written communication and tone.
• Highly organised with exceptional attention to detail.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Skills

Operations

DMC background

Tour operator experience

Process improvement

Project management

Attention to detail

Written communication

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC. The role is home-based with optional London-office days and a flexible hybrid pattern to suit you.

You will own trip confirmations end-to-end, build standard operating procedures, manage supplier relationships and partner with the founders as the team grows within a small, close-knit operation. 3+ years in luxury travel operations, with DMC or tour operator experience, and a proven ability to drive process