Luxury Reservations Manager – Lead & Develop Team

Jumeirah Group; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Colleague discounts on food and hotel stays

Healthcare and insurance benefits

Meals on Duty

Employee Assistance Program

Job summary

A leading luxury hotel group in the United Kingdom seeks a Reservations Assistant Manager for its renowned property. The role involves supervising the reservations team, training staff, and managing the reservation process using the Opera system. Candidates should possess strong communication skills along with prior supervisory experience, and be proficient in Microsoft Office. The position offers opportunities for career development and an inclusive work environment, making it ideal for individuals looking to grow in hospitality.

Qualifications

• Previous supervisory or management experience preferred.
• Excellent English communication skills are required.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong knowledge of Opera reservation system is essential.

Responsibilities

• Supervise and manage the Reservations team.
• Conduct regular training sessions for the team.
• Monitor team performance and provide feedback.
• Schedule and coordinate team shifts.
• Assist in recruitment and onboarding processes.
• Process telephone and email reservations using Opera.

Skills

Supervisory experience

Excellent communication

Proficient in Microsoft Office

Knowledge of Opera system

Job description

A leading luxury hotel group in the United Kingdom seeks a Reservations Assistant Manager for its renowned property. The role involves supervising the reservations team, training staff, and managing the reservation process using the Opera system. Candidates should possess strong communication skills along with prior supervisory experience, and be proficient in Microsoft Office. The position offers opportunities for career development and an inclusive work environment, making it ideal for individuals looking to grow in hospitality.