Live Chat Support Agent - Fully Remote London, UK (£27,000 - £30,000)

CV-BRIDGE LTD; Greater London; Remote; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Remote work

Entry-level role

Job summary

CV-BRIDGE LTD is hiring a Live Chat Support Agent for a fully remote role based in London, UK. It is an entry-level, permanent position offering the chance to develop customer-service skills in a digital environment.

You will handle live chat inquiries, provide accurate information, and maintain records while working independently from home. The role emphasises strong written communication and a customer-focused approach with opportunities to grow within the company.

Qualifications

• Strong written communication skills.
• Customer-focused approach.
• Good organizational and time-management skills.
• Attention to detail.
• Confident using computers and online systems.
• Ability to manage multiple conversations simultaneously.
• Experience in customer service or live chat is beneficial but not required.

Responsibilities

• Respond to customer enquiries through live chat in a professional and timely manner.
• Provide clear, accurate and helpful information to customers.
• Assist with general customer queries and resolve straightforward issues.
• Escalate more complex enquiries when appropriate.
• Maintain accurate records of customer interactions.
• Deliver a positive and professional customer experience.
• Manage multiple conversations while maintaining accuracy and attention to detail.
• Follow relevant processes and communication guidelines.
• Work effectively and independently within a remote environment.

Skills

Written communication

Customer focus

Time management

Attention to detail

Problem solving

Independent remote work

Job description

Live Chat Support Agent - Fully Remote London, UK (£27,000 - £30,000)

Experience Level: Entry Level

Overview

We are looking for a professional and customer-focused Live Chat Support Agent to provide responsive, accurate and helpful support to customers through live chat and other digital communication channels.

This is a full-time, permanent, remote opportunity suitable for an entry-level candidate with strong written communication skills, a positive attitude and a genuine interest in delivering excellent customer service.

Key Responsibilities

• Respond to customer enquiries through live chat in a professional and timely manner.
• Provide clear, accurate and helpful information to customers.
• Assist with general customer queries and resolve straightforward issues.
• Escalate more complex enquiries when appropriate.
• Maintain accurate records of customer interactions.
• Deliver a positive and professional customer experience.
• Manage multiple conversations while maintaining accuracy and attention to detail.
• Follow relevant processes and communication guidelines.
• Work effectively and independently within a remote environment.

Requirements

• Professional and customer-focused approach.
• Good organizational and time-management skills.
• Strong attention to detail.
• Confident using computers and online communication systems.
• Ability to manage multiple customer conversations effectively.
• Good problem-solving skills.
• Ability to work independently in a remote environment.
• Previous customer service, live chat or administrative experience may be beneficial, but is not essential.

What We Offer

• Entry-level opportunity within customer services.
• Experience working in a digital customer-support environment.