Remote IT Support Associate (Entry Level)

CV-BRIDGE LTD; United Kingdom; Remote; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Fully remote work within the UK

Structured onboarding and training

IT career development opportunities

Job summary

CV-BRIDGE LTD is seeking an IT Support Assistant to provide first-line remote technical support across the United Kingdom. The role focuses on solving common hardware and software issues, assisting with user accounts, and maintaining accurate support records to ensure smooth IT operations.

You will join a fully remote team with structured onboarding, training in IT troubleshooting, and opportunities to gain hands-on experience across business IT systems.

Qualifications

• Entry-level IT support role; no prior experience required.
• Strong communication and customer service skills.
• Familiarity with Windows and Microsoft 365 is a plus.

Responsibilities

• Provide first-line technical support to users via email, chat or other remote channels.
• Troubleshoot common hardware, software, login and connectivity issues.
• Assist with user account setup, password resets and access requests.
• Support onboarding and offboarding activities for employees.
• Record and update support tickets accurately.
• Escalate more complex technical issues to the appropriate IT team member.
• Assist with software installation, updates and basic configuration.
• Help maintain accurate IT asset and equipment records.
• Provide clear guidance to users on common technical issues.
• Follow internal IT procedures, security requirements and support processes.
• Support general IT administration and documentation when required.

Skills

IT support interest

Communication skills

Customer service

Remote work

Problem solving

Tools

Windows

Microsoft 365

Job description

CV-BRIDGE LTD is seeking an IT Support Assistant to provide first-line remote technical support across the United Kingdom. The role focuses on solving common hardware and software issues, assisting with user accounts, and maintaining accurate support records to ensure smooth IT operations.

You will join a fully remote team with structured onboarding, training in IT troubleshooting, and opportunities to gain hands-on experience across business IT systems.