Remote Invoice Query Triage Specialist

Hrstalentsolutions; United Kingdom; Remote; GBP 41,000 - 44,000; Full time

Job summary

Hrstalentsolutions is seeking an Invoice Query Routing Assistant for a remote, online customer service role focused on billing enquiries and directing invoice questions to the appropriate team. The role offers an hourly rate of £30.00–£32.00 and supports both full-time and part-time hours.

You're expected to identify the nature of each invoice query, reference available data, and follow established handoff procedures to ensure accurate responses.

Qualifications

• No accounting qualification is required.
• Experience in customer service, reception, invoice filing or office administration may help, but applicants with little or no experience are welcome.
• Training will explain the billing system and which enquiries can be answered routinely.

Responsibilities

• Triage invoice enquiries by identifying if the message concerns a missing copy, an account detail, a payment status question or a dispute to the invoice.
• Check the permitted record, note available information, and route or respond according to the team’s process.
• Provide a clear, non-committal answer when a dispute cannot be resolved at this level and escalate as needed.
• Keep a brief record of reply status, documents requested, or needed reviews.

Skills

Basic computer skills

Attention to detail

Clear written communication

Job description

Hrstalentsolutions is seeking an Invoice Query Routing Assistant for a remote, online customer service role focused on billing enquiries and directing invoice questions to the appropriate team. The role offers an hourly rate of £30.00–£32.00 and supports both full-time and part-time hours.

You're expected to identify the nature of each invoice query, reference available data, and follow established handoff procedures to ensure accurate responses.