Remote Invoice Query Specialist

HRS Talent Solutions; Reading; Remote; GBP 41,000 - 44,000; Full time

Job summary

HRS Talent Solutions is seeking an Invoice Query Routing Assistant for a remote, online customer service role focused on billing enquiries.

You will triage invoice questions, locate references, and provide authorised information according to the billing team’s process, without making independent payment decisions.

No accounting qualification is required; previous customer service or office administration experience helps. Training will cover the billing system and approved procedures.

Qualifications

• No accounting qualification required.
• Customer service, reception, invoice filing or office admin experience may help.

Responsibilities

• Triage invoices and routing enquiries to the correct billing team.
• Provide authorised information and document current status for customers.
• Escalate disputes or adjustments to the relevant billing colleague with context.

Job description

HRS Talent Solutions is seeking an Invoice Query Routing Assistant for a remote, online customer service role focused on billing enquiries.

You will triage invoice questions, locate references, and provide authorised information according to the billing team’s process, without making independent payment decisions.

No accounting qualification is required; previous customer service or office administration experience helps. Training will cover the billing system and approved procedures.