Remote Insurance Operations Manager - Policy Admin

Mercor; England; On-site; GBP 713,000 - 1,019,000; Full time

Job summary

Mercor seeks a Policy Administration & Insurance Operations Manager for a remote, contract role. You will oversee end-to-end policy processing, from intake and binding to issuance, renewals, and record retention, ensuring accuracy and compliance.

Responsibilities include designing processing workflows, drafting operational guidance, and evaluating AI-generated outputs against quality rubrics. The ideal candidate has 2+ years in policy administration or similar, strong written communication, and

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.

Skills

Policy administration

Underwriting operations

Insurance servicing

Policy-processing management

Operational design

Tools

Policy administration systems

Job description

Mercor seeks a Policy Administration & Insurance Operations Manager for a remote, contract role. You will oversee end-to-end policy processing, from intake and binding to issuance, renewals, and record retention, ensuring accuracy and compliance.

Responsibilities include designing processing workflows, drafting operational guidance, and evaluating AI-generated outputs against quality rubrics. The ideal candidate has 2+ years in policy administration or similar, strong written communication, and