Insurance Operations Manager - Expert

Mercor; Greater London; On-site; GBP 45,000 - 65,000; Part time

Job summary

Mercor is seeking Policy Administration and Insurance Operations Managers to design realistic policy-processing scenarios and evaluate AI-generated responses against service standards. You will help shape insurance lifecycle processes, with a focus on accuracy, documentation, and high-quality operational controls.

The role requires 2+ years in policy administration or related fields, experience with policy lifecycles, and strong written communication.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Strong understanding of the policy lifecycle from intake to record retention.
• Experience with policy administration systems, workflow queues, transaction controls, or QA processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication and high attention to detail.
• Able to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration

Underwriting operations

Insurance servicing

Quality assurance

Written communication

Attention to detail

Job description

About the Role

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.

What You'll Do

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
• Write "golden" reference responses at experienced insurance-operations quality
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

You're a Good Fit If You

• Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
• Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
• Can translate policy and procedural requirements into precise operational steps
• Demonstrate excellent written communication, process discipline, and high attention to detail
• Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions

Bonus Qualifications

• Experience across multiple P&C lines or insurance platforms
• Billing, premium audit, producer licensing, or forms-management experience
• Experience implementing or testing a policy administration system
• Lean, Six Sigma, project-management, or operations credential
• Experience leading service teams or establishing operational controls

Role Highlights

• Minimum 20 hours per week (ideally 40+)
• Role starts immediately, applications reviewed on a rolling basis