Remote-First Operations Coordinator (Insurance MGA)

Mission Underwriting Managers; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

JAAQ at Work access

Group life insurance

Pension salary sacrifice 5%

Global travel insurance

28 days annual leave + birthday off

Parental leave

Discretionary bonus

Remote first

Job summary

Mission is seeking an Operations Coordinator to oversee and enhance the delivery of operational services for our assigned MGA. The role focuses on performance, quality, and continuous improvement, ensuring exceptional service to internal and external stakeholders.

Reporting to the Operations Manager, you will act as the SME for the MGA, coordinate with third-party providers, manage offshore activities, and lead process documentation, training, and SLA-aligned workflows within a remote-capable

Qualifications

• 5 years of progressive experience in insurance industry (Insurance Company or MGA) preferred.
• Client facing experience is necessary.
• CII qualifications desired but not necessary.
• Excellent communication and collaboration skills required, to effectively work with a variety of business partners.
• Ability to work dynamically between key stakeholder teams.
• Self-motivated and innovative with the ability to organize and manage own work, and effectively work in collaboration with others.

Responsibilities

• Act as the Operations subject matter expert for your allocated MGA, providing guidance and hands-on support across day-to-day operations.
• Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services.
• Collaborate with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals.
• Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards.
• Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders.
• Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed.
• Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance.
• Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account.
• Manage task workflows to ensure alignment with service level agreements and deliverables.
• Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls.
• Contribute to onboarding new MGAs and defining service scopes.
• Assist with continuous process improvements and participate in the development of new operational services and systems.
• Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement.

Skills

Communication skills

Team player

Project management

Relationship building

Problem solving

Education

CII qualifications

Tools

PAS (Policy Administration Systems)

Microsoft Excel

Job description

Mission is seeking an Operations Coordinator to oversee and enhance the delivery of operational services for our assigned MGA. The role focuses on performance, quality, and continuous improvement, ensuring exceptional service to internal and external stakeholders.

Reporting to the Operations Manager, you will act as the SME for the MGA, coordinate with third-party providers, manage offshore activities, and lead process documentation, training, and SLA-aligned workflows within a remote-capable