Policy Lifecycle Operations Specialist

Mercor; Greater London; Remote; GBP 42,000 - 62,000; Full time

Job summary

Mercor is collaborating with a leading AI lab to train frontier models on insurance reasoning data. The role focuses on policy administration and insurance operations, designing realistic processing scenarios and evaluating model outputs against our service standards.

You will grade AI responses, write precise operational steps, and provide feedback used by the research team to enhance model behavior. Onboarding sessions start immediately, with rolling applications.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, or insurance servicing.
• Understanding the policy lifecycle from intake to renewal and retention.
• Hands-on experience with policy administration systems and workflow queues.
• Ability to translate policy requirements into precise operational steps.

Responsibilities

• Design realistic policy-processing scenarios from intake through delivery.
• Create processing instructions, transaction reviews, and quality checks.
• Write 'golden' reference responses and assess AI-generated outputs.
• Grade AI responses for accuracy, completeness, and adherence to service standards.
• Provide written feedback to improve model behavior.
• Participate in onboarding and calibration sessions.

Skills

Policy administration

Underwriting operations

Insurance servicing

Policy-processing management

Written communication

Process discipline

Attention to detail

Tools

Policy administration systems

Workflow queues

Transaction controls

Quality assurance processes

Job description

Mercor is collaborating with a leading AI lab to train frontier models on insurance reasoning data. The role focuses on policy administration and insurance operations, designing realistic processing scenarios and evaluating model outputs against our service standards.

You will grade AI responses, write precise operational steps, and provide feedback used by the research team to enhance model behavior. Onboarding sessions start immediately, with rolling applications.