Homelessness & Housing Solutions Officer

Triumph Consultants Limited; Redditch; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

Triumph Consultants Limited is seeking a Homelessness & Housing Solutions Officer in Redditch on a 3-month contract. You will deliver specialist homelessness and housing advice, focusing on preventing and relieving homelessness and securing sustainable housing solutions.

The role is hybrid, with 2 days per week on site in Redditch (B98 8AH). A Basic DBS check is required after successful interview. You will manage a caseload and prepare robust reports for housing decisions.

Qualifications

• In-depth knowledge of housing and homelessness legislation, regulation, policy and relevant case law.
• Experience managing complex, contentious and sensitive cases in highly charged situations.
• Strong casework skills, including producing clear, robust reports and legally sound decisions.
• Highly organised, able to prioritise workloads and work effectively with customers, colleagues and partner agencies.

Responsibilities

• Manage a designated caseload, assessing and investigating homelessness applications across all tenures.
• Provide customer-focused housing advice and practical solutions to prevent or relieve homelessness.
• Arrange suitable temporary accommodation for applicants where the Council has a statutory duty.
• Maintain accurate case files, reports and records to support legal decisions, monitoring and statutory returns.
• Work with landlords, internal teams and external partners to secure sustainable housing solutions and positive outcomes.

Skills

Housing legislation

Case management

Casework

Report writing

Organisation

Job description

Triumph Consultants are looking for a Homelessness & Housing Solutions Officer to deliver specialist homelessness and housing advice, focusing on preventing and relieving homelessness and securing sustainable housing solutions. Contract is for 3 months in Redditch B98 8AH.

Homelessness & Housing Solutions Officer

Pay Rate: £15.43 per hour PAYE

Hours per week: 37.5 Monday - Friday, 9:00-17:30

Contract length: 3 months with scope to become extended

Location: Redditch B98 8AH

Hybrid - 2 days per week on site

Candidates are to undertake a Basic DBS application after successful interview stage

Key requirements:

• At least 3 years' experience working in homelessness, housing options or a relevant advice service.
• In-depth knowledge of housing and homelessness legislation, regulation, policy and relevant case law.
• Experience managing complex, contentious and sensitive cases in highly charged situations.
• Strong casework skills, including producing clear, robust reports and legally sound decisions.
• Highly organised, able to prioritise workloads and work effectively with customers, colleagues and partner agencies.

Key responsibilities:

• Manage a designated caseload, assessing and investigating homelessness applications across all tenures.
• Provide customer-focused housing advice and practical solutions to prevent or relieve homelessness.
• Arrange suitable temporary accommodation for applicants where the Council has a statutory duty.
• Maintain accurate case files, reports and records to support legal decisions, monitoring and statutory returns.
• Work with landlords, internal teams and external partners to secure sustainable housing solutions and positive outcomes.