Remote Household Account Support Specialist

The Elite Job; Melbost; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Remote work options

Structured onboarding and training

Career development opportunities

Competitive compensation

Job summary

The Elite Job is seeking a friendly, professional Customer Service Adviser – Household Account Support to assist customers with household accounts, service enquiries, billing questions, and general support.

Responsibilities include handling calls, emails, and chats, verifying accounts, and maintaining accurate records while upholding privacy and quality standards. Remote work options may be available for eligible roles.

Qualifications

• High school diploma or equivalent preferred.
• Good written and verbal communication skills.
• A polite, approachable, customer-focused attitude.
• Ability to understand customer concerns and provide clear explanations.
• Strong listening and interpersonal skills.
• Basic computer knowledge and confidence using email and web apps.
• Experience with customer service systems is a plus.
• Ability to work independently and in a team.

Responsibilities

• Respond professionally to customer enquiries about household accounts and billing.
• Help customers understand account information and update personal details.
• Provide information about invoices, payment dates, and outstanding balances.
• Handle calls, emails, and live chat in a courteous manner.
• Identify issues, explain solutions, and resolve cases within authority.
• Listen to complaints and work toward appropriate resolutions.
• Follow identity verification and data protection procedures.
• Maintain accurate records of interactions and actions taken.
• Explain account procedures and service changes to customers.
• Provide follow-up updates and escalate complex cases when needed.
• Collaborate with colleagues and supervisors to improve service delivery.
• Participate in training to improve knowledge and communication skills.

Skills

Communication

Customer focus

Problem solving

Active listening

Computer skills

Time management

Attention to detail

Education

High school diploma or equivalent

Job description

The Elite Job is seeking a friendly, professional Customer Service Adviser – Household Account Support to assist customers with household accounts, service enquiries, billing questions, and general support.

Responsibilities include handling calls, emails, and chats, verifying accounts, and maintaining accurate records while upholding privacy and quality standards. Remote work options may be available for eligible roles.