Remote Helpdesk Specialist - Hardware & Software Support

Bizerba; Milton Keynes; Remote; GBP 28,000 - 34,000; Full time

Job summary

Bizerba Milton Keynes is seeking a Helpdesk Specialist to deliver high-quality remote technical support for our hardware and software solutions in the UK. You will diagnose issues, log details, and coordinate with engineers to ensure fast resolutions.

The role includes flexible hours, travel across the UK when needed, and a path for professional development through comprehensive product training.

Qualifications

• Experience in technical support is advantageous.
• Background in engineering or IT is advantageous.
• Strong problem-solving and customer-service skills.

Responsibilities

• Provide first-line remote technical support for hardware, software, and system issues.
• Record all customer interactions and technical findings in service management systems.
• Escalate significant issues to Field Service Engineers when needed.
• Coordinate with Scheduling Team to manage service requests based on priorities and locations.
• Maintain up-to-date technical knowledge of products and service solutions.

Skills

Technical support

IT background

Remote diagnostics

Customer service

Job description

Bizerba Milton Keynes is seeking a Helpdesk Specialist to deliver high-quality remote technical support for our hardware and software solutions in the UK. You will diagnose issues, log details, and coordinate with engineers to ensure fast resolutions.

The role includes flexible hours, travel across the UK when needed, and a path for professional development through comprehensive product training.