Remote Help Topic Categorization Specialist

HRS Talent Solutions; High Wycombe; Remote; GBP 40,000 - 43,000; Full time

Job summary

HRS Talent Solutions is hiring a Help Topic Category Assistant to work remotely in the UK. The role focuses on navigation and findability rather than content rewriting, with an hourly rate of £28.75–£30.75 and options for full-time or part-time hours.

The ideal candidate will review articles, ensure correct labeling and taxonomy, and collaborate with the content team to improve navigation. Applicants should be comfortable reading pages, using a browser, and writing concise notes on why a label

Qualifications

• Reading and understanding article topics.
• Matching article labels to an approved category guide.
• Identifying single primary topic when appropriate.

Responsibilities

• Review assigned articles and verify their main topic aligns with the approved guide.
• Update a category when the guide makes the intent clear.
• Flag articles that could fit more than one category for review.
• Record the before-and-after category where required.
• Ensure moved articles remain reachable via help navigation.
• Note any broken page separately from category issues.
• Keep checked articles and open questions organized.

Skills

Customer service

Website navigation

Job description

HRS Talent Solutions is hiring a Help Topic Category Assistant to work remotely in the UK. The role focuses on navigation and findability rather than content rewriting, with an hourly rate of £28.75–£30.75 and options for full-time or part-time hours.

The ideal candidate will review articles, ensure correct labeling and taxonomy, and collaborate with the content team to improve navigation. Applicants should be comfortable reading pages, using a browser, and writing concise notes on why a label