Remote Head of Operations – Luxury Travel DMC

Jayne Peirce Travel Recruitment; Wakefield; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Jayne Peirce Travel Recruitment presents an exciting Head of Operations opportunity for a luxury travel professional. The role is home-based with optional London office collaboration, offering flexible working patterns within a fast-growing DMC/tour operator environment.

You will lead end-to-end operational delivery, build scalable procedures, and manage supplier relationships while collaborating closely with the founders to drive growth and process excellence.

Qualifications

• 3+ years in operations within luxury travel, ideally in a DMC or tour operator.
• DMC background is a real bonus; strong tour operating experience also welcome.
• Experience building or improving processes and documenting standard procedures.
• Excellent written communication with a warm, professional tone.
• Highly organised with exceptional attention to detail and ability to juggle multiple projects.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers.
• Build and standardise operating procedures, checklists and handover documentation.
• Quality-check bookings, ensuring accuracy and appropriate tone.
• Manage supplier relationships, maintaining warm, prompt communication.
• Partner with founders on day-to-day operations as the team grows.

Skills

Operations management

Process improvement

Project management

Written communication

Attention to detail

Luxury travel

DMC background

Tour operator experience

Job description

Jayne Peirce Travel Recruitment presents an exciting Head of Operations opportunity for a luxury travel professional. The role is home-based with optional London office collaboration, offering flexible working patterns within a fast-growing DMC/tour operator environment.

You will lead end-to-end operational delivery, build scalable procedures, and manage supplier relationships while collaborating closely with the founders to drive growth and process excellence.