Remote Head of Operations – Luxury Travel & DMC

Jayne Peirce Travel Recruitment; Hawton; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Jayne Peirce Travel Recruitment seeks a Head of Operations for a luxury travel client, a fast-growing DMC and tour operator. The role is home-based with a London office, offering flexible hybrid patterns as the team collaborates several days a week.

You will lead end-to-end operations, implement scalable processes, and build relationships with hotels, guides and suppliers, ensuring flawless experiences for bespoke itineraries.

Qualifications

• 3+ years' experience in luxury travel operations.
• Experience in a DMC or tour operator is preferred.
• Experience building or improving processes.
• Excellent written communication and attention to detail.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers.
• Build and standardise operating procedures, checklists and handover documentation.
• Quality-check bookings, setting the bar for accuracy and tone.
• Manage supplier relationships, keeping communication warm and prompt.
• Partner with the founders on day-to-day operations as the team grows.

Skills

Operations management

Luxury travel

DMC background

Process improvement

Supplier management

Job description

Jayne Peirce Travel Recruitment seeks a Head of Operations for a luxury travel client, a fast-growing DMC and tour operator. The role is home-based with a London office, offering flexible hybrid patterns as the team collaborates several days a week.

You will lead end-to-end operations, implement scalable processes, and build relationships with hotels, guides and suppliers, ensuring flawless experiences for bespoke itineraries.