Guest Services Supervisor | Front Desk Leader

Delta Hotels; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Discount Card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Marriott is hiring for a guest services role within its hotel division in the United Kingdom. The position involves overseeing daily guest services operations, training staff, and coordinating check-ins/check-outs to ensure a high-standard guest experience.

The role offers growth opportunities within Marriott’s global network, access to development programs, and a supportive work environment focused on wellbeing and mutual respect.

Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service experience

Job description

Marriott is hiring for a guest services role within its hotel division in the United Kingdom. The position involves overseeing daily guest services operations, training staff, and coordinating check-ins/check-outs to ensure a high-standard guest experience.

The role offers growth opportunities within Marriott’s global network, access to development programs, and a supportive work environment focused on wellbeing and mutual respect.