Remote Genesys Cloud CX Engineer for CRM Integrations

Cardinal Health

Dover

Remote

GBP 72,000 - 103,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account

401k with company match

Access to wages before pay day (myFlex

Flexible spending accounts

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an Application Development & Maintenance professional to advance software solutions across voice, email, and IVR routing using Genesys Cloud CX and Architect. You will document configurations, design call flows, and integrate CRM systems while collaborating with cross‑functional teams to solve business needs.

The role emphasizes hands‑on development, problem solving, and mentoring within a remote/onsite environment.

Qualifications

4-8 years of experience in a related field.
Bachelor's degree in related field, or equivalent work experience, preferred.
Hands on development experience with Genesys Cloud CX platform, preferred.
Integration experience with CRM systems (ServiceNow, Salesforce, SAP CRM), preferred.
Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred.
Experience designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions.
Hands‑on experience with Genesys Cloud Architect including call flows, Data actions, bot integrations, and workflow automation, preferred.
Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred.
Excellent written and verbal communication skills, preferred.
Ability to translate business requirements into technical solutions, preferred.
Ability to communicate well with business and technical team members, preferred.

Responsibilities

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
May contribute to the development of policies and procedures.
Works on complex projects of large scope.
Develops technical solutions to a wide range of difficult problems.
Solutions are innovative and consistent with organization objectives.
Completes work; independently receives general guidance on new projects.
Work reviewed for purpose of meeting objectives.
May act as a mentor to less experienced colleagues.