Remote Genesys Cloud Access & IAM Engineer

Humana Inc; Dover; Remote; GBP 67,000 - 91,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana Inc. is seeking a Genesys Cloud Access Management professional to administer access, roles, and permissions for the Genesys Cloud CX platform. You will partner with security and operations to maintain governance and compliance, ensuring secure identity management for military and civilian users.

The role emphasizes provisioning, audits, and platform enhancements, with remote flexibility and a focus on safeguarding sensitive member data and regulatory requirements.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or related field or equivalent experience.
• 3+ years experience administering Genesys Cloud CX in production.
• Experience managing provisioning, deprovisioning, roles, permissions, groups, queues, and division-based access controls.

Responsibilities

• Administer and govern access within Genesys Cloud platform.
• Manage user provisioning, deprovisioning, role assignments, and permission sets.
• Perform periodic access reviews, audits, and compliance reporting.
• Support IAM integrations including SSO and MFA.
• Maintain access structures for queues, divisions, groups, and orgs.
• Troubleshoot access-related issues impacting agents, supervisors, admins.
• Collaborate with Security, Compliance, and Ops to enforce access governance.

Skills

Genesys Cloud CX

RBAC

SSO

MFA

IAM concepts

Access governance

Troubleshooting

Education

Bachelor's degree in CS/IS/Telecom/Cybersecurity or related field

Tools

SSO integrations

Identity governance tools

Job description

Humana Inc. is seeking a Genesys Cloud Access Management professional to administer access, roles, and permissions for the Genesys Cloud CX platform. You will partner with security and operations to maintain governance and compliance, ensuring secure identity management for military and civilian users.

The role emphasizes provisioning, audits, and platform enhancements, with remote flexibility and a focus on safeguarding sensitive member data and regulatory requirements.