Senior Genesys Cloud Engineer — Remote, Global Impact

Miratech; North End; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Language courses

Remote work culture

Job summary

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. This role requires close collaboration with the Spanish team and fluency in English and Spanish.

You will work on IVR, routing, bots, and analytics across Genesys Cloud CX, Architect, and related APIs. Responsibilities include configuring queues, skills, schedules, and data actions, plus developing integrations with external systems and outbound dialing campaigns.

Qualifications

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
• Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns.
• Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs.

Responsibilities

• Design, develop, configure, and maintain Genesys Cloud CX solutions, ensuring alignment with technical and customer requirements.
• Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
• Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
• Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns, as well as recording and quality management capabilities.
• Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector; configure Genesys Cloud analytics, dashboards, and reporting solutions.
• Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.

Skills

Genesys Cloud CX

Genesys Cloud Architect

REST API integrations

Outbound Dialing

Data Actions

Bot Flows

Analytics & Reporting

English proficient

Spanish proficient

Tools

Genesys Cloud Platform APIs

Job description

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. This role requires close collaboration with the Spanish team and fluency in English and Spanish.

You will work on IVR, routing, bots, and analytics across Genesys Cloud CX, Architect, and related APIs. Responsibilities include configuring queues, skills, schedules, and data actions, plus developing integrations with external systems and outbound dialing campaigns.