Genesys Cloud CX Specialist – CC Developer (Hybrid)

Big Red Recruitment Midlands Ltd; Birmingham; Hybrid; GBP 83,000 - 92,000; Full time

Job summary

Genesys Cloud CX Technical Specialist/Developer is sought for a national not-for-profit with a large contact centre. The role is a 4-month contract, outside IR35, based in Birmingham with a hybrid arrangement (two to three days on site). Start ASAP.

Rate £450 per day. You will deliver three priority projects on a platform that went live within the last year, including automated callbacks, AI post-call summaries, and ID verification in the IVR.

Qualifications

• Hands-on Genesys Cloud CX configuration in a live contact centre, including Architect call flows, IVR and routing.
• Has delivered contact centre improvements such as callbacks, IVR changes or AI features on Genesys Cloud.
• End to end delivery: requirements, configuration, user testing and go live.
• Confident working with business stakeholders.

Responsibilities

• Take each project end to end: gathering requirements with the contact centre and transformation team, configuring flows and routing in Genesys Cloud, running UAT with advisers, checking that codes flow correctly into reporting, and taking changes live.
• Work side by side with the in-house Genesys engineer and the CRM developers.

Job description

Genesys Cloud CX Technical Specialist/Developer is sought for a national not-for-profit with a large contact centre. The role is a 4-month contract, outside IR35, based in Birmingham with a hybrid arrangement (two to three days on site). Start ASAP.

Rate £450 per day. You will deliver three priority projects on a platform that went live within the last year, including automated callbacks, AI post-call summaries, and ID verification in the IVR.