Remote Genesys Cloud Engineer — Lead Solutions & Delivery

Sanderson; United Kingdom; Remote; GBP 64,800 - 79,200; Full time

Job summary

A leading recruitment firm is seeking a Genesys Cloud Engineer for a fully remote position. This mid-senior level role requires expertise in Genesys Cloud solutions, particularly in architecting flows across multiple communication channels. The successful candidate will lead technical projects, develop APIs for integration, and address complex technical issues in a collaborative environment. This role represents an excellent opportunity to impact the organization through innovative design and implementation.

Qualifications

• Extensive experience in Genesys Cloud solutions.
• Track record of successful API integrations.
• Knowledge of cloud IP telephony systems.

Responsibilities

• Lead technical solutions from identification to delivery.
• Communicate with management and teams effectively.
• Develop processes to enhance team workflows.
• Design innovative solutions for complex problems.
• Collaborate with architects for system designs.
• Deliver multi-system tasks independently.
• Create and maintain technical documentation.

Skills

Genesys Cloud architect flow design

API development

IP Telephony knowledge

Technical issue diagnosis

Experience in contact centres

Job description

A leading recruitment firm is seeking a Genesys Cloud Engineer for a fully remote position. This mid-senior level role requires expertise in Genesys Cloud solutions, particularly in architecting flows across multiple communication channels. The successful candidate will lead technical projects, develop APIs for integration, and address complex technical issues in a collaborative environment. This role represents an excellent opportunity to impact the organization through innovative design and implementation.