Fundraising and Supporter Service Executive

Cancer Research UK; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cancer Research UK is seeking a Fundraising and Supporter Service Executive to build long-term relationships with supporters across phone, email, live chat, social media and written correspondence. You will deliver exceptional supporter experiences by understanding motivations and providing personalised solutions, while handling enquiries with empathy.

This full-time, homebased role across the UK offers an attractive salary of £25,826 plus benefits and a two-tier contract (permanent and

Qualifications

• Passion for delivering outstanding supporter or customer experiences.
• Excellent communication skills across multiple channels.
• Strong listening skills and emotional intelligence.
• Experience in customer-focused fundraising, charity, sales, or contact centre environments.
• Growth mindset with proactive and organized approach.
• Attention to detail and ability to manage competing priorities.

Responsibilities

• Build genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
• Deliver exceptional supporter experiences by understanding motivations and interests and providing personalised solutions.
• Identify opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning and regular giving.
• Resolve enquiries and complaints with empathy and professionalism to create positive outcomes.
• Maintain accurate records and ensure excellent stewardship through timely follow-up and effective management of interactions.
• Support Cancer Research UK's mission by achieving quality, service, productivity and supporter satisfaction standards.

Skills

Customer service

Communication skills

Active listening

Relationship building

Digital systems

Job description

Fundraising and Supporter Service Executive

£25,826 plus benefits

Reports to: Supporter Services Manager

Directorate: Marketing, Fundraising & Engagement

Contract: We have both permanent and fixed term contract roles

Hours: Full time 35 hours per week

Location: Homebased (Anywhere in the UK)

Closing date: 13th November 2026 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: competency-based interview Interview date: applicants will be shortlisted as they come in and interviews will start week commencing 16th November

What will I be doing?

• Building genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
• Delivering exceptional supporter experiences by understanding individual motivations, needs and interests, and providing personalised solutions.
• Identifying opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning, regular giving and other meaningful ways to get involved.
• Resolving enquiries and complaints with empathy, professionalism and sound judgement to create positive outcomes and strengthen supporter loyalty.
• Maintaining accurate records and ensuring excellent stewardship through timely follow-up and effective management of supporter interactions.
• Supporting Cancer Research UK's mission by consistently achieving quality, service, productivity and supporter satisfaction standards.

What are we looking for?

• A passion for delivering outstanding supporter or customer experiences and building meaningful relationships.
• Excellent communication skills with the confidence to engage people across a variety of channels.
• Strong listening skills, emotional intelligence and an ability to understand what matters most to supporters.
• Experience working in a customer-focused, supporter-focused, fundraising, charity, sales environment or a contact centre.
• A growth mindset with a proactive and organised approach.
• Strong attention to detail and the ability to manage competing priorities.
• Confidence using digital systems and identifying opportunities to encourage engagement in a natural, supporter-focused way.

Values

• Bold: Act with ambition, courage and determination
• Credible: Act with rigour and professionalism
• Human: Act to have a positive impact on people
• Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview. All internal candidates applying for a secondment, must have: completed their getting started period discussed their intention to apply and gained approval to apply with their line manager been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment) If you do not confirm that you meet these requirements, we will not be able to progress your application. For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals You can explore our benefits by visiting our careers web page.

Our vision and diversity

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

We’re the world’s leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on people’s day-to-day lives through our research, influence and information. We are beating cancer – step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments. Find a purposeful career that will empower you to grow and collaborate with like-minded experts.