Remote Fix Technician

Northern Care Alliance NHS Foundation Trust; Salford; Remote; GBP 21,000 - 27,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a proactive Service Desk Analyst to minimise downtime caused by IT incidents affecting user access to services, systems and equipment. You will work to restore colleagues’ access quickly and simply, providing excellent customer service and clear incident updates.

Joining a large NHS trust, you’ll operate within a forward‑thinking team that values care, appreciate and inspire, with opportunities to contribute to continual improvement and a

Qualifications

• Experience managing IT issues including system accounts, applications and hardware.
• Strong customer service orientation and communication skills.
• Analytical skills to drive continual improvement in the team.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents.
• Get colleagues back up and running quickly and simply when issues occur.
• Provide excellent customer service and clear incident updates to users.

Skills

Customer service

Incident management

Analytical thinking

Job description

An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment. As a member of this team you'll need a relentless focus on customers' needs and an analytical approach to incident management. We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs. By joining the NCA group , you'll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS. Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.,

• As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment.
• Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.
  The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.