Remote-First Key Account Manager, Travel Partnerships

Flash Pack; Greater London; Remote; GBP 45.000 - 51.000; Vollzeit

Zusammenfassung

Flash Pack is seeking a high-calibre Key Account Manager to lead relationships with around 20 DMCs globally. You will ensure top-quality trips and partner performance, negotiating terms and driving continuous improvement.

This is a remote-first UK role with quarterly in-person team meetups in London. Ideal candidates have proven portfolio management experience, strong commercial judgment, and a bias for rapid problem-solving.

Qualifikationen

• Experience running your own portfolio of partner, supplier or client accounts.
• Experience holding partners to account and renegotiating terms.
• Strong commercial judgement and instinct for a high-quality customer experience.
• Meticulous attention to detail and high standards.

Aufgaben

• Manage a portfolio of DMCs and their trips, ensuring quality and service levels.
• Own end-to-end itinerary changes and drive product improvements.
• Onboard and train DMCs on Flash Pack brand, products, systems and processes.
• Conduct regular performance reviews and set clear improvement goals with DMCs.
• Recover compensation where trip quality falls short and pursue improvements.
• Act as the liaison between DMCs and internal teams (CX, Safety, Finance, Product).
• Deliver quarterly trip quality priorities for your portfolio.

Kenntnisse

Portfolio management

Relationship management

Commercial judgement

Attention to detail

Problem solving

Data-driven

AI-assisted efficiency

Jobbeschreibung

Flash Pack is seeking a high-calibre Key Account Manager to lead relationships with around 20 DMCs globally. You will ensure top-quality trips and partner performance, negotiating terms and driving continuous improvement.

This is a remote-first UK role with quarterly in-person team meetups in London. Ideal candidates have proven portfolio management experience, strong commercial judgment, and a bias for rapid problem-solving.