Market Coordinator

Salt; Greater London; Remote; GBP 29,000 - 48,000; Full time

Job summary

Salt is seeking a Market Coordinator to join its Key Accounts team in a fully remote role across the UK. The contract runs for 12 months, with a daily rate of up to £260. Start date is January 2027.

You will be the day-to-day operational contact for strategic partners, supporting account managers by handling inquiries, escalations, and operational tasks while driving partner success. You will collaborate with internal teams, monitor performance, and deliver reports and insights for business

Qualifications

• 3+ years in account management, customer success or related roles.
• Experience managing a portfolio of partner or customer accounts.
• Strong escalation management and problem-solving skills.
• Excellent written and verbal communication.
• Stakeholder management experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Salesforce or similar CRM platforms.

Responsibilities

• Act as the primary operational contact for strategic partners.
• Respond to partner enquiries professionally and timely.
• Manage escalations from investigation through resolution.
• Collaborate cross-functionally to resolve complex issues.
• Monitor operational performance, risks and trends across accounts.
• Prepare reports, insights and data for business reviews.
• Support partners with product updates, process changes and new features.
• Identify recurring issues and propose process improvements.

Skills

Account Management

Customer Success

Customer Support

Communication

Stakeholder Management

Problem Solving

Analytical Thinking

Time Management

Tools

Salesforce

Google Workspace

Job description

Market Coordinator Location: Fully Remote (UK) Duration: 12-Month Contract Rate: Up to £260 per day Start Date: January 2027

Are you passionate about building strong partner relationships, solving complex problems and delivering exceptional customer experiences? We're looking for a Market Coordinator to join a global travel platform's Key Accounts team. This role will see you acting as the day-to-day operational contact for a portfolio of strategic partners, supporting Key Account Managers by managing enquiries, escalations and operational activities while helping to drive partner success and engagement.

What you'll be doing:

• Acting as the primary operational contact for strategic partners
• Responding to partner enquiries in a professional and timely manner
• Managing escalations from investigation through to resolution
• Working cross-functionally with internal teams to resolve complex issues
• Monitoring operational performance, risks and trends across accounts
• Preparing reports, insights and data for business reviews
• Supporting partners with product updates, process changes and new features
• Identifying recurring issues and recommending process improvements
• Building strong relationships with partners while delivering outstanding support

What we're looking for:

• 3+ years' experience within Account Management, Customer Success, Partner Support or Customer Support
• Experience managing a portfolio of customer or partner accounts
• Strong escalation management and problem-solving skills
• Excellent written and verbal communication abilities
• Strong stakeholder management experience
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with strong attention to detail
• Experience using Salesforce or similar CRM platforms
• Experience using Google Workspace
• Jira experience would be beneficial
• Nice to have: Travel, hospitality or marketplace experience
• Additional European languages.

This is a fantastic opportunity to join a high-performing team in a fully remote position, supporting strategic partners across Europe whilst gaining exposure to account management, customer success and partner operations on an international scale.

Rates depend on experience and client requirements