Remote-First IT Support Engineer (Tier 2) – London

Coinbase, Inc.; Greater London; Híbrido; GBP 53.000 - 65.000; Jornada completa

Descripción de la vacante

Coinbase, Inc. in London is seeking an IT Tier 2 Support Engineer to keep the office technology running smoothly. You will own day-to-day hardware, software, networking, and AV issues across macOS, iOS, Chrome OS, Windows, and Android.

You will drive onboarding and offboarding, maintain documentation, and partner with procurement to refresh office tech. The role is remote-first by Coinbase, with quarterly in-person surges and a focus on scalable, efficient IT operations.

Formación

• 2+ years in IT support or service desk in a corporate environment.
• Experience with macOS, iOS, Chrome OS, Windows and Android.
• Proficiency with Google Workspace, Jira Service Management, Okta, Jamf, and Slack.
• Strong troubleshooting, root cause analysis, and documentation.

Responsabilidades

• Own day-to-day IT support for the London office, resolving hardware, software, networking, and AV/conference room issues across macOS, iOS, Chrome OS, Windows, and Android platforms
• Drive onboarding and offboarding operations end to end, ensuring every new hire is productive on Day 1 and every departure is handled securely and efficiently
• Maintain and improve IT documentation, including setup guides, troubleshooting runbooks, and knowledge base articles that keep pace with live systems and evolving tooling
• Partner with IT Procurement and local vendors to coordinate hardware logistics, supply chain processes, and office technology refresh cycles
• Lead first-line network and AV troubleshooting, triaging issues to specialized teams with clear diagnostics and context to accelerate resolution
• Execute on IT Operations scrum team projects, contributing to initiatives that scale support capabilities and reduce manual effort across the global service desk

Conocimientos

macOS support

iOS support

Chrome OS support

Windows support

Android support

Google Workspace

Jira Service Management

Okta

Jamf

Slack

Networking basics

Root cause analysis

Vendor coordination

AI in IT workflows

Herramientas

Jamf

Slack

Google Workspace

Jira Service Management

Okta

Descripción del empleo

Coinbase, Inc. in London is seeking an IT Tier 2 Support Engineer to keep the office technology running smoothly. You will own day-to-day hardware, software, networking, and AV issues across macOS, iOS, Chrome OS, Windows, and Android.

You will drive onboarding and offboarding, maintain documentation, and partner with procurement to refresh office tech. The role is remote-first by Coinbase, with quarterly in-person surges and a focus on scalable, efficient IT operations.