It Support Specialist

Openai; Greater London; On-site; GBP 30,000 - 55,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI, Inc. is seeking an IT Support team member to be the first contact for hardware, software, and network issues. You will coordinate with vendors for equipment procurement and actively participate in process improvements to streamline IT workflows and onboarding across the London and SF offices.

The role requires strong macOS expertise, good Windows knowledge, and excellent communication. You will work five days in the office per week and benefit from relocation support for new hires.

Qualifications

• Experience supporting macOS environments and basic Windows familiarity.
• Strong written and verbal communication skills with stakeholders.
• Proactive approach to IT processes and problem solving.
• Experience with identity and device management platforms.
• Vendor management and budget-conscious procurement experience.

Responsibilities

• Serve as frontline IT support for hardware, software, and network issues.
• Improve IT support systems and processes with repeatable workflows.
• Coordinate with vendors for procurement, repairs, and maintenance.
• Collaborate with Security, Facilities, People Ops, and other teams to enhance employee experience.

Skills

macOS expertise

Windows knowledge

Identity management

Azure AD

Jamf

Intune

Google Workspace

Office 365

Slack

Atlassian tools

Communication skills

Troubleshooting

Vendor management

Scripting / low-code

Project coordination

Tools

Jamf

Intune

Azure AD

Google Workspace

Office 365

Slack

Atlassian tools

Job description

About the Team

The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.

About the Role

As an IT Support team member, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.

We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.

This role is based out of our London or San Francisco office and requires 5 days in office per week. We offer relocation assistance to new employees.

In this role, you will:

• Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
• Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
• Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
• Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.

You might thrive in this role if you:

• Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office , Slack, and Atlassian products.
• Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.
• Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.
• Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.
• Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
• Exhibit precision and attention to detail in your work, consistently delivering high-quality results.
• Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.
• Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus.