Remote-First Climate Tech Customer Success Associate

Advanced Infrastructure Technology Ltd; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Advanced Infrastructure Technology Ltd is a remote-first company delivering LAEP+ platform training and ongoing support to local councils, energy planners, and other public sector clients across the UK. You will drive user adoption, deliver onboarding sessions, and gather feedback to maximise value and satisfaction.

You will be the public face of Advanced Infrastructure, helping customers realise product value quickly and supporting their net-zero goals through first and second line support,

Qualifications

• University degree or equivalent and an interest in energy and decarbonisation.
• Some prior work experience either through internships or recent graduates.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships with clients and internal stakeholders

Responsibilities

• Provide first and second line support to our customers via Jira Service Desk and Intercom, owning incidents from ticket creation to resolution.
• Plan and organise customer onboarding sessions and workshops and deliver training on Advanced Infrastructure products.
• Provide product technical support to customers via in-person and video, delivering best practice product guidance and resolving product-related queries.
• Participate in pre-sales and post-sales activities by conducting product demonstrations and gathering requirements in discovery sessions.
• Provide business intelligence reporting on data to plan and deliver engagement activities to support user adoption.
• Leverage the latest generation of AI tools to streamline workflow and deploy automations.

Skills

Communication

Stakeholder management

Training delivery

Customer support

Education

University degree or equivalent

Tools

Jira Service Desk

Intercom

Confluence

SQL

Excel

Job description

Advanced Infrastructure Technology Ltd is a remote-first company delivering LAEP+ platform training and ongoing support to local councils, energy planners, and other public sector clients across the UK. You will drive user adoption, deliver onboarding sessions, and gather feedback to maximise value and satisfaction.

You will be the public face of Advanced Infrastructure, helping customers realise product value quickly and supporting their net-zero goals through first and second line support,