Remote-First Customer Success Associate — Energy Tech

Granular Energy; Greater London; Remote; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Remote-first

London office access

All-hands gatherings

30 days holiday

Health support

Equity options

Job summary

Granular Energy is a remote-first climate tech company building the infrastructure for a carbon-free grid. You will manage a portfolio of European customers, providing day-to-day support, onboarding, adoption and renewal activities while coordinating with product and sales teams to capture customer feedback and drive value.

Thisrole is 100% remote across Western Europe; compensation range is €40K–€55K with equity options and remote-friendly benefits.

Qualifications

• 2 to 4 years' experience in a B2B or enterprise customer-facing role.
• Energy sector experience with utilities, energy suppliers or related firms.
• Strong communication skills and empathy for difficult conversations.
• Analytical mindset; comfortable with Excel data analysis (XLOOKUP, pivots).
• Highly organised with strong prioritisation across timelines.
• Fluent English.

Responsibilities

• Act as primary contact for accounts, handling day-to-day requests and first-level support.
• Onboard new customers, drive adoption, and support renewals and upsell.
• Contribute to knowledge base articles, FAQs and onboarding guides.
• Keep account records in HubSpot and Notion, flag risks early.
• Prepare QBRs showing value delivered by the platform.
• Coordinate with Technical Solutions, Product and Sales; bring customer voice to roadmaps.

Skills

Customer-facing experience

Energy sector knowledge

Strong communication

Data analysis in Excel

Organised / prioritisation

Fluent English

Tools

HubSpot

Notion

Job description

Granular Energy is a remote-first climate tech company building the infrastructure for a carbon-free grid. You will manage a portfolio of European customers, providing day-to-day support, onboarding, adoption and renewal activities while coordinating with product and sales teams to capture customer feedback and drive value.

Thisrole is 100% remote across Western Europe; compensation range is €40K–€55K with equity options and remote-friendly benefits.