Remote-First Client Relationship Lead - Consultative Sales

Monaco Solicitors; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Remote-first environment

Inbound enquiries

Career development

Flexible working

Job summary

Monaco Solicitors in the United Kingdom is seeking an experienced New Client Relationship Manager to join the growing Client Care team. You will conduct consultative conversations with prospective clients, explain our services and engagement terms, and manage onboarding to signed documents from warm inbound enquiries.

You will not provide legal advice; instead, you will build trust, handle sensitive situations with empathy, and drive commercial outcomes while maintaining CRM records and a

Qualifications

• 3+ years of consultative sales, business development or client relationship management with substantial telephone engagement.
• Experience conducting complex conversations rather than scripted calls.
• Proven success converting prospective customers into paying clients and hitting targets.
• Exceptional emotional intelligence, active listening and adaptable communication.
• Confident handling of sensitive situations with empathy and professionalism.
• Strong objection-handling, negotiation and relationship-building skills.
• Commercial focus balanced with a client-centered approach.
• Excellent organization and CRM/pipeline management.
• Ability to work independently and remotely.

Responsibilities

• Proactively contact and follow up with warm leads generated through our website.
• Conduct in-depth telephone conversations to understand prospective clients' circumstances.
• Build trust with people in challenging situations.
• Explain services, engagement terms, fees and how we work.
• Manage prospective clients through onboarding and follow-up until engagement documents are signed.
• Maintain accurate CRM records and a structured pipeline.
• Coordinate with colleagues to progress enquiries and provide timely information.

Skills

3+ years consultative sales

Experience with inbound enquiries

Emotional intelligence

Strong communication skills

CRM/pipeline management

Ability to work independently remotely

Job description

Monaco Solicitors in the United Kingdom is seeking an experienced New Client Relationship Manager to join the growing Client Care team. You will conduct consultative conversations with prospective clients, explain our services and engagement terms, and manage onboarding to signed documents from warm inbound enquiries.

You will not provide legal advice; instead, you will build trust, handle sensitive situations with empathy, and drive commercial outcomes while maintaining CRM records and a