Remote Firearms Caseworker: Admin & Vetting Specialist

Service Care; Milton Keynes; Remote; GBP 15.000 - 25.000; Vollzeit

Zusammenfassung

Service Care Solutions are recruiting an experienced Administrator to work as a Firearms Caseworker on a full-time contract. This is remote work (working from home) with a UK Police Force, subject to security background checks.

The role pays £18.17 per hour (Umbrella) and is a contract role with a view to be extended. You will process applications, maintain case files, handle enquiries, and use NFLMS/PNC as required.

Qualifikationen

• GCSEs in Maths and English are required.
• Strong IT skills with confidence using multiple databases/systems for data input and cross-referencing.
• Excellent attention to detail and ability to follow policy-led processes and procedures.
• Proven ability to plan and manage workload to deadlines in a high-volume environment.
• Effective communication and customer service skills to provide updates and manage enquiries professionally.
• At least 1 year's administrative experience in a busy office/service environment.
• Willingness to undertake role-related training as required.

Aufgaben

• Receive and process firearms and shotgun certificate applications, renewals and variations, updating systems (NFLMS) as required.
• Create/amend applicant records and complete associated checks (PNC records where needed).
• Complete vetting checks and review intelligence for applicant information; request reviews as necessary.
• Build and maintain case files with documentation for FEOs.
• Risk assess FEO reports and update systems; process payments and prepare certification for sign-off/escalation.
• Respond to enquiries from police officers and the public via phone, email and written correspondence.
• Collate information and generate enquiries into suitability to hold a licence.
• Manage a diary/workload system and chase outstanding enquiries; maintain accurate records.
• Progress refusal/revocation activity and update related systems.
• Produce and manage daily expiry lists and locate/trace certificate holders when needed.

Kenntnisse

IT skills

Attention to detail

Workload management

Communication

Customer service

Ausbildung

GCSEs in Maths and English

Tools

NFLMS

PNC Bureau

Jobbeschreibung

Service Care Solutions are recruiting an experienced Administrator to work as a Firearms Caseworker on a full-time contract. This is remote work (working from home) with a UK Police Force, subject to security background checks.

The role pays £18.17 per hour (Umbrella) and is a contract role with a view to be extended. You will process applications, maintain case files, handle enquiries, and use NFLMS/PNC as required.