Firearms Caseworker

Service Care; Milton Keynes; Remote; GBP 15,000 - 25,000; Full time

Job summary

Service Care Solutions are recruiting an experienced Administrator to work as a Firearms Caseworker on a full-time contract. This is remote work (working from home) with a UK Police Force, subject to security background checks.

The role pays £18.17 per hour (Umbrella) and is a contract role with a view to be extended. You will process applications, maintain case files, handle enquiries, and use NFLMS/PNC as required.

Qualifications

• GCSEs in Maths and English are required.
• Strong IT skills with confidence using multiple databases/systems for data input and cross-referencing.
• Excellent attention to detail and ability to follow policy-led processes and procedures.
• Proven ability to plan and manage workload to deadlines in a high-volume environment.
• Effective communication and customer service skills to provide updates and manage enquiries professionally.
• At least 1 year's administrative experience in a busy office/service environment.
• Willingness to undertake role-related training as required.

Responsibilities

• Receive and process firearms and shotgun certificate applications, renewals and variations, updating systems (NFLMS) as required.
• Create/amend applicant records and complete associated checks (PNC records where needed).
• Complete vetting checks and review intelligence for applicant information; request reviews as necessary.
• Build and maintain case files with documentation for FEOs.
• Risk assess FEO reports and update systems; process payments and prepare certification for sign-off/escalation.
• Respond to enquiries from police officers and the public via phone, email and written correspondence.
• Collate information and generate enquiries into suitability to hold a licence.
• Manage a diary/workload system and chase outstanding enquiries; maintain accurate records.
• Progress refusal/revocation activity and update related systems.
• Produce and manage daily expiry lists and locate/trace certificate holders when needed.

Skills

IT skills

Attention to detail

Workload management

Communication

Customer service

Education

GCSEs in Maths and English

Tools

NFLMS

PNC Bureau

Job description

Service Care Solutions are currently recruiting for an experienced Administrator to work as a Firearms Caseworker on a full-time contract. This is a remote work (working from home) but is working directly with a UK Police Force , meaning all successful applicants will be subject to security background checks. The role is paying £18.17p per hour (Umbrella) and is a contract role with a view to be extended.

Responsibilities

• Receive and process firearms and shotgun certificate applications, renewals and variations, updating relevant systems (including NFLMS) in line with policy and legislation.
• Create/amend applicant records and complete associated checks, including updates to PNC records where required.
• Complete vetting checks and review relevant intelligence systems for applicant/address information; request and review GP/medical reports where necessary.
• Build and maintain case files, ensuring all documentation is captured and correctly recorded for onward action by Firearms Enquiry Officers (FEOs).
• Risk assess completed FEO reports using a decision-making model, update systems, process payments and prepare certification for sign-off/escalation.
• Respond to enquiries from police officers and the public via telephone, email/written correspondence and (where required) face to face, escalating complex issues to the Team Leader.
• Collate and evaluate information relating to applications (including domestic incidents, medical reports and miscellaneous enquiries) and generate enquiries into suitability to hold a licence.
• Manage a diary/workload system, monitoring progress against deadlines, chasing outstanding enquiries, and maintaining accurate records (address changes, transfers, cancellations, security reports, notices of sale).
• Progress refusal/revocation activity as instructed, track outcomes, update property systems relating to seized weapons and liaise with relevant officers.
• Produce and manage daily expiry lists, identify records of concern and take appropriate action to locate/trace certificate holders and firearms, including requesting Locate/Trace creation via the PNC Bureau when necessary.

Experience

• Good general education, including GCSEs in Maths and English (or equivalent).
• Strong IT skills with confidence using multiple databases/systems for data input, interrogation and cross-referencing.
• Excellent attention to detail and ability to follow policy-led processes and procedures.
• Proven ability to plan and manage your own workload to deadlines in a high-volume environment.
• Effective communication and customer service skills to provide updates, guidance and manage enquiries professionally.
• At least 1 year’s administrative experience in a busy office/service environment (ideally public-facing/high-volume).
• Willingness to undertake role-related training as required.