Remote Fintech Payment Support Specialist

Jobgether; United Kingdom; Remote; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Fully remote

Remote-first culture

Career development

Continuous learning

Feedback culture

International collaboration

Product impact

Blockchain exposure

Career progression

Job summary

Jobgether partners with a fintech company to hire a Payment Support Specialist based in the United Kingdom. You will serve as the primary contact for users and partners, guiding them through payment flows, resolving transaction issues, and understanding financial products within a fast-growing, blockchain-enabled environment.

The role involves collaboration with product, engineering, and testing teams, handling inquiries via email, chat, and tickets, and contributing to continuous improvements

Qualifications

• Experience in customer support, preferably fintech/payments
• Strong written and verbal communication in English and Russian
• Ability to explain complex payment flows and guidelines clearly
• Structured approach to troubleshooting and problem solving
• Attention to detail when documenting interactions and issues
• Ability to work independently in a distributed international team

Responsibilities

• Deliver high-quality customer assistance via email, live chat, and tickets
• Resolve payment-related inquiries including status and troubleshooting
• Explain payment processes and options to users and partners
• Investigate issues and collaborate with engineering and product teams
• Document user feedback and suggest improvements to processes
• Maintain accurate records of interactions in CRM/ticketing systems
• Contribute to FAQs and knowledge base content
• Identify opportunities to optimize support workflows and tools

Skills

English proficiency (B2)

Russian language proficiency

Customer service

Analytical thinking

Time management

Tools

CRM platforms

Ticketing systems

Knowledge bases/tools

Job description

Jobgether partners with a fintech company to hire a Payment Support Specialist based in the United Kingdom. You will serve as the primary contact for users and partners, guiding them through payment flows, resolving transaction issues, and understanding financial products within a fast-growing, blockchain-enabled environment.

The role involves collaboration with product, engineering, and testing teams, handling inquiries via email, chat, and tickets, and contributing to continuous improvements