Remote Fintech Customer Support Specialist

DNA Payments Group; Greater London; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Private Medical

Life Assurance

Cycle to work scheme

Income Protection

Workplace Pension

Employee Assistance Programme

Job summary

DNA Payments Group is hiring a Customer Service Agent to join a remote, UK-based team. You will handle day-to-day customer and technical inquiries, aiming for first-contact resolution, reporting to the Senior Customer Service Team Leader. The role operates on a 37.5-hour rota across 5 shifts, with 33 days of annual leave.

You will use Salesforce and other internal tools to manage cases, meet KPIs, and contribute to ongoing process improvements within a fast-growing fintech environment.

Qualifications

• Experience in technical support or customer service.
• Strong problem-solving and communication skills.
• Experience with CRM systems.

Responsibilities

• Provide first-line support to customers via telephone, email, and online chat.
• Diagnose, troubleshoot, and resolve a range of technical and operational issues.
• Manage customer enquiries relating to billing, payment terminals, connectivity issues, software functionality, product logistics, stock orders, and terminal replacements.

Skills

Customer service

Technical support

CRM systems

Communication skills

Tools

Salesforce

Support platforms

Job description

DNA Payments Group is hiring a Customer Service Agent to join a remote, UK-based team. You will handle day-to-day customer and technical inquiries, aiming for first-contact resolution, reporting to the Senior Customer Service Team Leader. The role operates on a 37.5-hour rota across 5 shifts, with 33 days of annual leave.

You will use Salesforce and other internal tools to manage cases, meet KPIs, and contribute to ongoing process improvements within a fast-growing fintech environment.