Remote Field Service Dispatch Lead | SLA Mastery

Diebold Inc.; United Kingdom; Remote; GBP 42,000 - 65,000; Full time

Job summary

Diebold Nixdorf in the United Kingdom is seeking a Lead Field Service Dispatcher to act as the primary liaison for Field Operations, customers, and internal teams. You will coordinate and monitor appointments, schedules, and technician workloads to ensure timely service and an excellent customer experience.

The role is fully remote and requires the successful candidate to be based in the United Kingdom, with responsibilities spanning route management, SLA adherence, and third-party dispatch

Responsibilities

• Route management to optimize technician workloads and customer commitments.
• Coordinate and schedule customer appointments and technician dispatches.
• Monitor spare parts availability to avoid delays.
• Ensure SLA compliance and service quality across dispatch activities.
• Coordinate with customers, Field Operations and third-party providers for efficient service.

Job description

Diebold Nixdorf in the United Kingdom is seeking a Lead Field Service Dispatcher to act as the primary liaison for Field Operations, customers, and internal teams. You will coordinate and monitor appointments, schedules, and technician workloads to ensure timely service and an excellent customer experience.

The role is fully remote and requires the successful candidate to be based in the United Kingdom, with responsibilities spanning route management, SLA adherence, and third-party dispatch