Lead Field Service Dispatcher

Diebold Inc.; United Kingdom; Remote; GBP 42,000 - 65,000; Full time

Job summary

Diebold Nixdorf in the United Kingdom is seeking a Lead Field Service Dispatcher to act as the primary liaison for Field Operations, customers, and internal teams. You will coordinate and monitor appointments, schedules, and technician workloads to ensure timely service and an excellent customer experience.

The role is fully remote and requires the successful candidate to be based in the United Kingdom, with responsibilities spanning route management, SLA adherence, and third-party dispatch

Responsibilities

• Route management to optimize technician workloads and customer commitments.
• Coordinate and schedule customer appointments and technician dispatches.
• Monitor spare parts availability to avoid delays.
• Ensure SLA compliance and service quality across dispatch activities.
• Coordinate with customers, Field Operations and third-party providers for efficient service.

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Lead Field Service Dispatcher serves as the primary point of contact for Field Operations personnel and a liaison between customers, Field Operations, and internal business groups. The role coordinates and monitors customer appointments, schedules, job pools, and technician workloads to ensure timely service and an excellent customer experience. Responsibilities include route management, appointment coordination, spare parts availability, SLA compliance, and dispatching work to field service technicians and third-party providers. The Lead Field Service Dispatcher proactively assigns and reassigns work based on customer commitments, technician skills, resource availability, and operational priorities, while ensuring an efficient and cost-effective operation.

This role is fully remote, and the successful candidate must be based in the United Kingdom.