Remote Evening VIP Customer Success Pro

Jobgether; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Fully remote

Fixed evening schedule

Medical insurance

Learning & development budget

English lessons

Team international

Job summary

Jobgether is seeking a Customer Success Specialist for an evening schedule in the United Kingdom. You will support Bronze VIP users with personalized service, contribute to retention initiatives, and promote platform activities through an international team in a fully remote setting.

The role emphasizes strong English communication, relationship-building, and a proactive approach to improving customer satisfaction and engagement within the VIP program.

Qualifications

• Fluent English written and spoken.
• Excellent communication and interpersonal skills.
• Experience in handling objections and driving customer satisfaction.
• Willingness to learn new tools and processes; iGaming experience is a plus.

Responsibilities

• Deliver high-quality, personalized support to Bronze VIP users.
• Support retention initiatives and collaborate with the Retention team.
• Promote platform activities, campaigns, and interactive experiences.
• Conduct conversations with Bronze VIP customers to collect feedback and improve satisfaction.
• Identify opportunities to upgrade Bronze VIP users to higher tiers.

Skills

Customer service

Communication

Relationship mgmt

KPIs

Job description

Jobgether is seeking a Customer Success Specialist for an evening schedule in the United Kingdom. You will support Bronze VIP users with personalized service, contribute to retention initiatives, and promote platform activities through an international team in a fully remote setting.

The role emphasizes strong English communication, relationship-building, and a proactive approach to improving customer satisfaction and engagement within the VIP program.